Below are our Frequently Asked Questions. Click on the question to find the answer.

QWhat’s a windscreen repair?


Our industry leading windscreen repair system will restore your windscreen to its original strength and usually only take 30 minutes to complete. This involves cleaning and drying the chip or crack and filling it was a clear resin which has very similar properties to glass. The chip or crack won’t disappear completely but it will be much less visible and will reduce the risk of further damage. Repairs may be free (or have a small excess charge) if you have a fully comprehensive insurance policy and will not affect your no claims.

QWhat can be repaired?



Under the approved code of practice BS AU 242a:1998 repairs to the following zones are permitted.

  • Zone A damage up to 10mm
  • Zone B damage up to 15mm
  • Zone C damage up to 25mm
  • Zone D damage up to 40mm


QWhat’s a tinted windscreen?


If you are not sure if your windscreen is tinted, hold a piece of white paper behind your windscreen so it is partially covered by the glass. This should show if there is any variation in colour.

QWhat’s a top tinted windscreen?


Some windscreens have a strip of darker tinting across the top of the windscreen (approximately 150mm). This helps to reduce glare from bright sunlight.

QWhat is a heated windscreen?


Heated windscreens have very fine heating elements, which look like wavy lines that run top to bottom across the width of the screen. The elements are usually in two parts. There is often a gap at each side, as well as a slightly larger gap down the centre of the windscreen.

QWhat’s a light sensor?


A light sensor will automatically turn on a vehicle’s headlights when light is low e.g. at night or during bad weather. The light sensor system is fitted behind or near to the internal rear view mirror and maybe combined with a rain sensor. Headlights must be switched to ‘auto’ in order to activate the light sensor, however if your vehicle has day running lights they won’t be controlled by the sensor.

QWhat’s a rain sensor?


A rain sensor detects rain fall on your windscreen, which automatically turns your windscreen wipers on and adjusts the speed of the wipers, depending on the type of rain fall. The sensor is fitted behind or near to the internal rear view mirror.

QWhat’s a solar reflective windscreen?


Solar reflective windscreens reflect UV light from sun. Benefits include improved air conditioning system efficiency and improved fuel efficiency. They have a special coating between the PVB (plastic) interlayer and the outer pane of the windscreen. Solar coated screens may also appear to have a slightly hue in colour.

QWhat’s a VIN notch?


VIN stands for Vehicle Identification Number. A VIN notch is usually located at the bottom of the passenger side of the windscreen, making it possible to see the VIN from outside of the vehicle.